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FAQ

1. Do you make Waldorf dolls?

Our vision is inspired by the Waldorf education that calls for natural toys to stimulate a child’s imagination. Waldorf dolls do not have facial expressions and are dressed in muted colors. We however, have given our dolls a slight smile, and we like to use vibrant colors. We make natural fiber art dolls using traditional European doll making techniques that are not exclusive to Waldorf dolls.


2. Do you use exclusively natural materials?

We use exclusively natural materials for the doll itself. We use polyester ribbons and trimmings for some of the clothing, ; however they are always Oeko-Tex 100 Standard certified. We also use metal shoe rings from YKK that comply with EN71-3 safety regulation. We sew our dolls with Guetermann Mara threads that are made from polyester to allow for flexibility of the jersey. For more information please visit our materials section in About Us.


3. Who certifies your toys?

Our toys are certified by Bulgarkontrola S.A., one of the two certifying organizations in Bulgaria. http://bulgarkontrola.bg/en


4. What is the difference between a Ciao Bimba and an original Maria Asenova doll?

Maria Asenova designs all our Ciao Bimba dolls, but she does not make them personally. Each Ciao Bimba model is produced in limited numbers.  If you wish to purchase a one-of-a-kind Maria Asenova doll, please contact her personally at maria.asenova@ciaobimba.com


5. Where do you produce your dolls and clothes?

We make our dolls and clothes exclusively in our studio in Sofia, Bulgaria. Should you have interest to see our production facilities you can always arrange a meeting with us.


6. I want to order a girl’s dress from the same fabric as the doll’s dress that I like but I do not see it in your store.

Please email us at info@ciaobimba.com and if we have the fabric in stock we would gladly make it for you.


7. What is the difference between a Classic Ciao Bimba and a Darling Ciao Bimba doll?

Classic Ciao Bimba is 46cm (18in) tall and has mohair boucle hair. Darling Ciao Bimba is 48cm (19in) tall and has sculpted face using needle-felting technique and mohair weft hair. Both, Classic and Darling Ciao Bimba wear the same size clothing.


8. Do you make smaller dolls?

Yes, at the moment we offer Mini Ciao Bimba, Baby Ciao Bimba  and Mini Bambini. At the end of each product page you can see a graph comparing all our models.


9. Do you do wholesale?

Yes. Please contact us at email info@ciaobimba.com for more information.


10. Where and how do you ship?

We ship worldwide. For deliveries within Europe we offer standard delivery with GLS and express delivery with FedEx. For orders outside Europe we offer standard delivery with EMS and express delivery with FedEx. For more information please read the Delivery section in our Terms and Conditions.


11. Can my order be delivered to a different address from my billing address?

Yes, it can. You will find an option to choose a different delivery address during the checkout process. You can also save multiple addresses for a quicker checkout process, the next time you shop.


12. Is there VAT on my order?

The price on our website includes 20% VAT. For orders outside the European Union the VAT of 20% will be deducted from your price during the checkout process.


13. What type of payments do you accept?

You can pay for your order by using the following: Visa, MasterCard, American Express, JCB, Maestro and PayPal.


14. Is paying on your site secure?

Yes. Whenever you order from us your credit card information is encrypted through PCI approved cryptographic algorithms to ensure your transactions are private and protected as they travel over the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology; this means you cannot inadvertently place an order through an unsecured connection.

Your credit card information is never stored by Ciao Bimba. All cardholder data functions are fully outsourced to Adyen, a third party payment provider. For more information please visit https://www.adyen.com.


15. What do I do if I want to return or exchange the doll or clothing I have purchased?

Ciao Bimba guarantees your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, you can return the items to us within 14 working days of receipt of the order and we will be happy to exchange or refund, providing the goods are returned unused, unwashed and in their original packaging. For more information please read our Cancellation and Returns Policy section in our Terms and Conditions.