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Terms and conditions

Thank you for your interest in our products! By using our website and placing an order electronically you confirm your agreement to our terms and conditions.

1. GENERAL
2. ORDERS
3. ITEMS
4. PRICE AND TAXES
5. PAYMENT
6. DELIVERY
7. CANCELLATION AND RETURNS POLICY
8. INVOICES
9. BUYER'S WARRANTY
10. WEBSITE DISCLAIMER
11. SAFETY
12. COPYRIGHT AND OTHER RIGHTS

1. GENERAL
1. Ciao Bimba Ltd. (hereinafter Ciao Bimba or Seller) markets natural fiber dolls, girl’s clothing and other related
accessories.
2. All orders placed by the customer on our website www.ciaobimba.com shall be subject to these terms and conditions.
Ciao Bimba may amend them, whenever it deems it necessary to do so.
3. Nothing in these terms and condition shall affect the statutory rights of any consumer governed by the European
Union e-commerce law.
4. Any terms and conditions concerning the usage of this website will be governed by the laws of Bulgaria and any
dispute concerning use of this website will be determined exclusively by the Bulgarian Courts.

2. ORDERS
1. Orders may be placed only by consumers who are at least 18 years old and are legally capable of entering
into binding contracts.
2. All orders for dolls, clothing and accessories shall be an offer by the buyer to purchase these
items pursuant of these terms and conditions.
3. The buyer shall be responsible for ensuring the accuracy of the details provided on the order form and we will not
be obliged to accept an order unless all details requested have been entered correctly.
4. No order submitted by the buyer shall be be deemed to be accepted by us unless and until we confirm acceptance of
your order by e-mail.
5. We are entitled to refuse any order placed and we will not be required to place an explanation.

3. ITEMS
1. Each item is shown in a photograph and comes with a description indicating its characteristics, available colours and
sizes, price, and other relevant information.
2. The general description is short and indicates some characteristics of the product. The language used may be creative
and not directly referable to the item. Composition of fabrics and materials is on the labels attached to each product
sold.
3. The items may differ slightly from the images shown on the website.
4. Although Ciao Bimba makes an effort to post photos of the dolls as faithful to the original as possible, some
differences between images and dolls may occur, mainly due to the handmade nature of the dolls.

4. PRICE AND TAXES
1. The price of the items will be the price quoted on the website at the date the order is received.
2. The customer may choose to pay in Euros (€), Pounds Sterling (£) and US Dollars ($).
3. All prices quoted in Euros and Pounds Sterling are inclusive of European sales tax (VAT) at the current rate of 20%.
4. If your order is being dispatched to a destination outside the European Union (EU) then your sales tax will be zero.
5. Any customs or import duties levied once the package reaches your destination country will be the customer's
responsibility as we have no control over these charges and cannot predict them.

5. PAYMENT
1. When we provide any items to the buyer, under these terms and conditions, payment will be charged to the credit
card or PayPal account provided by the customer on the website order form.
2. By placing an order the buyer consents to payment being charged to the credit card or PayPal account provided.
3. Title to the items will pass to the buyer on payment in full of the price of the items.
4. We will issue an electronic receipt to your e-mail address once the transaction is completed.
5. All processing of cardholder data is entirely outsourced to Adyen, a PCI DSS validated third-party service provider. For more information please visit https://www.adyen.com .

6. DELIVERY
1. We deliver worldwide by DHL and FedEx. It is up to our discretion which courier we will use for a particular
destination.
2. Ciao Bimba will send an e-mail once the items have been dispatched indicating a tracking number and an expected
delivery date.
3. Ciao Bimba dispatches within a day after receiving the order and the actual delivery time varies 2-4 days.
4. Any dates quoted for delivery of the items are approximate only and Ciao Bimba shall not be liable for any delay in
delivery however caused. If however we are unable to deliver your order by the date quoted for delivery the buyer
shall be entitled to cancel the order at any time before delivery takes place.
5. The prices for delivery will vary depending on weight, volume and destination of the order.
6. The items will be delivered to the buyer at the address provided on the order form.
7. The risk in items shall pass to the buyer upon such delivery taking place.

7. CANCELLATION AND RETURNS POLICY
1. Ciao Bimba guarantees your total satisfaction with our products and services. In the unlikely event that you are
unhappy with your purchase, you can return the items to us within 14 working days of receipt of the order and we will
be happy to exchange or refund, providing the goods are returned unused, unwashed and in their original
packaging.
2. To exercise the right of cancellation or exchange, we kindly ask the customer to inform Ciao Bimba of his/her
decision by e-mail to: customercare@ciaobimba.com
3. In the event that the customer should choose to cancel the contract, we will send a confirmation of the cancellation
before the expiry of the cancellation period via e-mail and without delay.
4. A full refund will be made within 21 days following an inspection of the returned item. It is the customer's
responsibility to return the item in perfect condition. The following terms apply:
- All goods must be returned in their original condition and packaging.
- The customer is responsible for all return postal costs
- For hygiene reasons we will not accept garments and dolls that have been returned in soiled
conditions
- We cannot be held responsible for goods lost in transit
- We recommend you send the goods by registered post and retain proof of of posting
- Customers who have paid by credit card or PayPal will have their accounts credited
- We will not make refunds to third party
- Any damage or missing items will be charged for. Our carriage charge is not refundable
- The customer is responsible for all postal cost incurred by the return
5. Exchanges can be made for the same item if available or for an item of the same value. Should the desired item be
unavailable we will make a full refund.
6. Please return the goods to the following address:
Ciao Bimba Ltd.
Fridtjof Nansen 9
Sofia 1000
Bulgaria
7. If you have any questions concerning your return please email us at: customercare@ciaobimba.com

8. INVOICES 
1. Following the processing of the order, Ciao Bimba will issue an invoice that will be delivered together with the
products.

9. BUYER'S WARRANTY 
1. The buyer warrants that all details provided on the order form for the purpose of purchasing the items are correct,
that the credit card used is his/her own and that there are sufficient funds to cover the cost of the order.

10. WEBSITE DISCLAIMER
1. We will attempt to ensure that all information available on the website at any time is accurate. However, we will not
be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors or omissions as
quickly as practicable after becoming aware or being notified of these.
2. By using this website you acknowledge full responsibility for all costs associated with all necessary servicing or
repairs of any equipment you use in connection with this site.
3. If you are not satisfied with our website please email us with your comments.

11. SAFETY
1. Ciao Bimba takes every reasonable precaution to protect the personal information of the client for the entire online
sales procedure. It is however impossible to guarantee the safety and integrity of data transmitted to the website
therefore the seller cannot be considered responsible for damages deriving from the use of the Internet, as in the
event of hacking .

12. COPYRIGHT AND OTHER RIGHTS
1. All materials including images, illustrations, designs, layout, photographs, written and other text or script that are
part of this website are protected by copyright, trade mark, trade dress and other intellectual properties owned by
Ciao Bimba. You are permitted to use this material only as expressively authorised by us or our licensors.
2. You acknowledge and agree that the material and content contained within the website is made available for your
personal non-commercial use only.